Blog

It’s been a wild year for us. We started out with the recession hitting the overall economy in Jan-Feb. Yet for our business we were unaffected until late November. We nearly doubled this year in terms of customers and revenue. We also doubled our staff with the addition of Scott, and Nate in early summer [...]

We’ve finished our integration with FreshBooks. That means you can now use MerchantOS and FreshBooks in tandem and have your data synchronized between the two. We’ve also added a section to our website where we will be highlighting all our integrations/add-ons.
Features

FreshBooks users: Import all your FreshBooks customers, items, and invoices into MerchantOS. Get up and [...]

What are they? Master Catalog Items is our newest improvement to our vendor catalogs. We’ve crunched the data and connected items that are identical but sold by multiple vendors. When you’re searching in the catalogs you’ll notice a magnifying glass next to many entries. Click on it and you’ll see the master item record for [...]

At first look, you might think this is a trivial feature in MerchantOS. But the email invoice button has a couple of advantages over printing receipts for your customers.

It saves paper. It might not be much paper but it adds up.
Your customers will have a harder time losing their receipts. It is more difficult to [...]

In the spirit of Thanks Giving I thought it would be nice to say thanks to our hardworking MerchantOS staff and let you know about what they are up to.
Christina:
We recently got this email from a customer and I think it sums up our thoughts on Christina:
“I just wish to pass along my opinion that [...]

Here’s a preview of a feature I’m working on for speeding up customer search and creation on the register and workorders. The basic idea is you should be able to just start filling out customer details. If an existing customer is found you just click on them. If no existing customer is found then you’ve [...]

I would like to take a few minutes to tell you about what we are working on currently, and what we have coming up.
Workorder Redesign Continues
I’m continuing to work on the workorder redesign that we started at the end of summer. After we released the new workorder interface we got feedback that people need to [...]

Actually we’re not talking about SWAT, we’re talking about SWOT – Strengths, Weaknesses, Opportunities, and Threats. It’s an analysis technique to access how your business is really doing.
“The power of SWOT analysis is the ability to continually and realistically analyze your business environment so that you’re in charge rather than simply having to respond.”

Business Strategy
Business [...]

The MerchantOS Customer Facing Display feature allows you to open a special customer facing display window that will show the customer their transaction. It serves the same function as a traditional POS Poledisplay but instead uses a full computer monitor. You’ve probably seen something like this at your local grocery store.
 

This post will show you [...]

Two weeks ago we had a whiteboard session live over the interweb with our customers (you!). Here’s a summary of what we talked about:
Improving Workorders
Workorder improvements are our #1 priority. So look for system updates with improvements soon. Three main issues were raised:

Speed of entry – having a menu of labor items (common tasks).
Tracking of [...]